Last updated: June 21, 2026

Terms of Service

Zillar Property Group LLC — zillarpg.com

1. Who We Are

Zillar Property Group LLC (“Zillar,” “we,” “us,” or “our”) is a property services platform headquartered in Sacramento, California. We operate as a marketplace connecting homeowners and property owners (“Customers”) with independent service contractors (“Service Providers”) for exterior cleaning and related property maintenance services.

Zillar is not itself a contractor. Service Providers are independent contractors, not employees or agents of Zillar. Zillar coordinates scheduling, quality assurance, pricing, and payment processing.

2. Services We Offer

Through our platform, we facilitate the following services:

• Roof soft washing and cleaning
• House washing and exterior soft wash
• Gutter cleaning and flushing
• Window cleaning (interior and exterior)
• Full-service bundles combining the above
• Other property exterior maintenance as mutually agreed

Services are available in our current operating markets: Sacramento/Citrus Heights CA, Seattle/Bellevue WA, Portland OR, Tampa Bay FL, Charlotte NC, Houston TX, and Atlanta GA.

3. Estimates and Pricing

Estimates provided through our website, phone, or text are based on information you supply (home size, service type, location). Your final confirmed price will be provided within 2 hours of submitting your request, after we review the photos you upload or any additional information gathered.

Confirmed pricing is binding once accepted by you. Additional charges may apply for conditions not visible prior to service (example: severe moss buildup requiring additional product, unexpected second-story access requirements). We will always notify you before proceeding with any additional charges exceeding $75.

Zillar Care members ($329/year) receive priority scheduling, discounted rates on all services, and one free gutter flush per year as described in their membership agreement.

4. Booking, Scheduling, and Cancellation

Booking: A service booking is confirmed when you receive a written confirmation from Zillar via text or email with the scheduled date, service, and price.

Cancellation by Customer: You may cancel or reschedule at no charge with at least 24 hours’ notice before your scheduled service. Cancellations with less than 24 hours’ notice may incur a cancellation fee of up to $75 to compensate the assigned Service Provider for reserved time.

Cancellation by Zillar: In the event of severe weather, safety conditions, equipment failure, or other circumstances outside our control, we may reschedule your service at no charge to you. We will notify you as soon as practicable.

No-Show: If our Service Provider cannot access the property at the scheduled time due to locked gates, aggressive animals, no one home when access is required, or other access issues, the service may be rescheduled at our discretion. A trip fee of up to $50 may apply.

5. Payment Terms

Payment is due upon completion of service unless otherwise agreed in writing. We accept all major credit cards, debit cards, Zelle, Venmo, and cash. For commercial accounts and recurring services, net-7 payment terms may be arranged.

Late payments on commercial invoices incur a 1.5% monthly finance charge. Returned checks incur a $35 returned check fee plus any bank-assessed charges.

6. Property Access and Customer Responsibilities

By booking a service, you represent that you are the property owner or have authority to authorize services on the property. You agree to:

• Provide clear access to all areas to be serviced
• Secure or remove pets from service areas
• Close windows and doors before pressure or soft washing begins
• Move vehicles out of wash path if applicable
• Disclose any known fragile features, recently painted surfaces, or access restrictions
• Ensure working outdoor water access at the property

7. Our Satisfaction Guarantee

We stand behind every job. If you are not satisfied with any aspect of the service, contact us within 48 hours of service completion and we will return to address the issue at no additional charge. This guarantee does not cover pre-existing conditions, damage caused by failure to follow our preparation instructions, or dissatisfaction based on conditions that could not be remedied through our standard services.

8. Limitation of Liability

Zillar and its Service Providers carry general liability insurance. In the event of property damage caused by our services, please report it to us within 48 hours with photos. We will work with you to resolve legitimate damage claims through our insurance carrier.

Our total liability to you for any claim arising out of services shall not exceed the total amount paid for the specific service giving rise to the claim. We are not liable for pre-existing damage, normal wear, damage resulting from improper preparation, or consequential/indirect damages.

Zillar is not liable for the acts or omissions of independent Service Providers beyond our coordination obligations. Service Providers are vetted and insured, but operate independently.

9. Intellectual Property

All content on zillarpg.com, including text, images, logos, pricing structures, business systems, and marketing materials, is the exclusive property of Zillar Property Group LLC. Unauthorized copying, reproduction, or use of our content, systems, or materials is prohibited and may result in legal action. © 2024–2026 Zillar Property Group LLC. All rights reserved.

10. Governing Law and Disputes

These Terms are governed by the laws of the State of California. Any disputes shall be resolved in Sacramento County, California. Both parties agree to attempt informal resolution before pursuing litigation. For claims under $10,000, both parties agree to binding arbitration through a mutually agreed arbitrator.

11. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email to Zillar Care members and posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the new Terms.

12. Contact Us

Questions about these Terms? Reach us at: