Last updated: June 21, 2026

Privacy Policy

Zillar Property Group LLC — zillarpg.com

1. Information We Collect

When you request a quote or book a service:

• Name, phone number, email address
• Property address and service address
• Photos you upload of your property
• Service preferences, scheduling notes, and special instructions
• Payment information (processed securely through our payment processor; we do not store full card numbers)

When you visit our website:

• IP address and browser type (standard server logs)
• Pages visited, time on site, referring URL
• UTM parameters and advertising source (to track marketing effectiveness)
• Cookie data for analytics (see Section 5)

2. How We Use Your Information

• Service delivery: To schedule, coordinate, and complete the services you request, and to send you confirmations and updates.
• Communication: To text or call you about your quote, appointment, or service result. We primarily communicate via text message.
• Quality assurance: To review service quality and address any concerns or follow-ups.
• Marketing (with your consent): To send you seasonal promotions, re-booking reminders, and information about Zillar Care membership. You can opt out at any time by replying STOP to any text or emailing us.
• Analytics: To understand how our website and marketing channels perform so we can improve our service.
• Legal compliance: To comply with applicable laws, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We share it only in these limited circumstances:

• Assigned Service Providers: The independent contractor assigned to your job receives your name, property address, and relevant service notes needed to complete the work.
• Service providers and tools: We use third-party tools like HubSpot (CRM), Google Analytics (website analytics), and Microsoft Clarity (session analytics) to operate our business. These providers process your data under their own privacy policies and applicable data processing agreements.
• Legal requirements: If required by law, court order, or governmental authority.
• Business transfer: If Zillar is acquired or merges, your information may be transferred as part of that transaction.

4. Text Message Communications

By providing your phone number, you consent to receive transactional text messages from Zillar regarding your service appointments, quotes, and follow-ups. Message frequency varies. Standard message and data rates may apply.

If you opt in to marketing messages, you may receive promotional texts about Zillar services and offers. To opt out of marketing messages at any time, reply STOP to any message. To get help, reply HELP.

5. Cookies and Analytics

Our website uses cookies and similar tracking technologies to understand how visitors use the site. We use:

• Google Analytics 4: Tracks page views, traffic sources, and conversion events. Data is anonymized where possible. Google Privacy Policy
• Microsoft Clarity: Session recordings and heatmaps to improve user experience. No personally identifiable information is recorded. Microsoft Privacy Policy
• Essential cookies: Required for the website to function (form session state, etc.)

You can disable cookies in your browser settings. Disabling analytics cookies will not affect your ability to request quotes or book services.

6. Photo Uploads

Photos you upload when requesting a quote are used solely to assess your property and provide an accurate estimate. Your photos are shared with the Service Provider assigned to your job. We may use anonymized, non-identifiable before/after images for marketing purposes (e.g., our website gallery). We will never share identifiable images of your home without your explicit written consent.

7. Data Retention

We retain your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer records are generally retained for 3 years after your last service date. You may request earlier deletion (see Section 8).

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Opt-out: Opt out of marketing communications at any time
• Data portability: Request your data in a portable format

California Residents (CCPA): You have the right to know what personal information is collected, to request deletion, and to opt out of sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at zillarcleaning@gmail.com or call (916) 699-7401.

9. Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit and access controls for customer records. No method of transmission or storage is 100% secure. If you believe your information has been compromised, contact us immediately.

10. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If we learn that we have collected information from a minor, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify Zillar Care members of material changes by email. The updated policy will be posted on this page with a revised date.

12. Contact Us